The Bank of Washington - Help Center
Welcome to our online Help Center. Here you will find answers to many common questions.
Help Center Topics:
How to Recover Lost Passwords for Online Banking...
Recovering lost passwords is easy! Simply go to the Online Banking login page and look for the "Forgot Password?" link. Click the link to enter your Access ID. Your password will be sent to your email address.
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How to Unlock Your Online Banking Account...
If you find yourself locked out of your Online Banking account, please try the following...
- Wait 30 minutes. The account should reset itself.
- You may also contact our Customer Service and Support Center at 425-921-2432
for immediate assistance.
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Transit / ABA Routing Numbers...
Below is an example check with descriptions of all important numbers:
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Sign-In to Online Banking...
You can sign-in to your Online Banking account from any page of this site, using the login box located in the upper left portion of every page.
Simply select whether your account is a Personal or Business Online Banking account, enter your Access ID number and press the Login button.
You can also go to the main Online Banking login page by clicking here.
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What to Do if You've Lost Your Bank of Washington Credit Card...
If you have lost your Bank of Washington Visa® credit card, you should immediately contact:
Visa® Credit Cards
1-800-423-7503
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What to Do if You've Lost Your Bank of Washington ATM / Debit Card...
If you have lost your Bank of Washington Visa® ATM / debit card, you should immediately contact:
Visa® ATM / Debit Card Center
1-800-554-8069
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How To Check Your Loan Balance(s)...
We make it simple!
You can check your loan balance at anytime, using your Online Banking account. All of your Bank of Washington account information (Deposit and/or Loan) will be listed on the main screen of your Online Banking account, giving you immediate, 24 / 7 access to this important information.
Don't have an Online Banking account? You can sign-up here. Or, you can contact your local branch for account balances.
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How to Pay Personal Bills Using Online Bill Pay...
You can pay personal bills (or other type of bill payment) online anytime, using your Online Banking account. Simply add the loan to your "Scheduled Transactions" and the system will automatically withdraw funds from your checking account to pay your creditor(s) each month.
You can also make "one-time" payments using the account, by going to Payments (from the top navigation menu) / Single Payment and then following the easy on-screen instructions.
Click here for our Bill Pay demo...
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How to Make a Loan Payment Online...
You can make a loan payment online anytime, using your Online Banking account. Simply login to your Online Banking account, select the account to transfer funds "from," then go to "Transfer Accounts" from the top navigation menu.
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Personal Online Banking - How to Check Balances...
You can check account balances at anytime, using your Online Banking account. All of your Bank of Washington account information (Deposit and/or Loan) will be listed on the main screen of your Online Banking account, giving you immediate, 24 / 7 access to this important information.
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Personal Online Banking - How to Transfer Funds...
Transferring funds from one The Bank of Washington account to another is easy with Online Banking!
- Login to your Online Banking account.
- Click the "Express Transfers" link in the top navigation.
- Select the account to transfer money "from" using the pull-down menu in the top "Transfer From" box.
- Select the account you wish to transfer money "to" in the bottom "Transfer To" box. (Both Deposit and Loan accounts will be available in this area.)
- Enter the amount you would like to transfer.
- Press the Next button.
You will then be asked to confirm your request. Confirm the transaction and you're done!
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Personal Online Banking - How to Get Copies of Statements...
Up-to-date statements are available online for the current 30 day period, as well as the previous 30 days. You can access these at anytime by logging in to your Online Banking account, then choosing the appropriate item under "Transactions" in the top navigation.
Past statements are available for all Online Banking accounts for a period of the previous 15 months.
- Login to your Online Banking account.
- You will see a listing of all your accounts on the main Online Banking screen.
- Select the desired Deposit, Loan, or Other Accounts category and click on the appropriate Account Number link.
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| - Click the "Documents" link in the top navigation. |
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| - Click the desired document type. |
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| - Choose the statement date range to download PDF document. |
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Personal Online Banking - How to Obtain Check Copies...
You can follow the above steps to download PDF copies of your statements for the past 15 months. These PDF files contain copies of all cleared checks during the time period selected.
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Personal Online Banking - How to Verify Cleared Checks...
Cleared checks are available for viewing online for the current 30 days.
To view, simply login to your Online Banking account, then select the appropriate checking account.
On the next screen, you will be able to choose Current or Previous Statements from the "Transactions" link in the top navigation. |
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Past statements are available for all Online Banking accounts for a period of the 15 months. Please follow the above steps, if you would like to download past statements.
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Business Online Banking - How to Check Balances...
- Login to your Online Banking account.
- Once logged in, select the appropriate account from the "Accounts" link in the top navigation.
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| - The next screen will provide you with account balances, interest information, and much more. |
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Business Online Banking - How to Transfer Funds...
- Login to your Online Banking account.
- Once logged in, select "Transfer List" from the "Funds Management" menu in the top navigation.
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- The next screen will list all available transfer types.
- Check the box for the appropriate transfer type, enter the desired transfer amount, and press the Submit button.
That's all there is to it!
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Business Online Banking - How to Get a Statement...
Login to your Online Banking account. Then, simply choose the proper account from the "Accounts" link in the top navigation...
- Select your desired statement type from the "Transactions" menu in the top navigation.
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- You will then be able to view all transactions for the selected statement.
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Business Online Banking - How to Obtain Check Copies...
You can follow the above steps to view copies of cleared checks online. Then, simply select the check number to view / print.
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Business Online Banking - How to Verify Cleared Checks...
You can follow the above steps to view all cleared checks for the past 30 days online.
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